Terms & Conditions
- By using and/or accessing this website, you are deemed to be bound by all the Terms of Use, Conditions and Privacy Policy stated herein. If you are not agreed of our Terms of Use, Conditions and Privacy Policy stated herein, we recommend that you do not use this website.
- OnePieceCollector reserves the rights to change the policy at anytime. Your continue usage of this website are deemed to be bound by all the changes and/or the updated Terms of Use, Conditions and Privacy Policy stated herein.
- All the price shown in OnePieceCollector website is solely the price of the items (exclude shipping fees).
- OnePieceCollector will inform buyer the shipping cost via email once the products have reached our distribution warehouse and/or it has the finalized parcel weight.
- PayPal is available for buyer to make the payment. Please note there will be 5% PayPal charges on top of the listed price. We suggest oversea buyer to use PayPal as it is safer and faster.
- OnePieceCollector will only reserve your product after OnePieceCollector received your payment (either deposit or full payment).
- No return/exchange policy. OnePieceCollector do not accept any return or exchange of product once shipped under any circumstances.
- Cancellation within 48 hours is eligible for a full refund. Deposit will be forfeited if you cancel past the 48 hours window.
- If a product is “Out of Stocks” when you place an order online, full deposit will be refunded.
- For those buyers who has paid deposit during Pre-Order and is expected the production, buyer is obligated to pay the remaining balanced and shipping fees when the product is ready to release or ship within two (2) weeks upon receiving the email notification. If OnePieceCollector fail to receive the remaining balanced after two (2) weeks, reminder will then send out to the buyer and buyer will need to settle within one (1) week time. Should buyer do not settle the remaining balance and shipping fees within the given time frames, deposit will be forfeited.
- It is the Buyer's responsibility to ensure all personal information are correct, such as Name, phone number, shipping address, etc. OnePieceCollector is not responsible if the product shipped to the wrong address due to the buyer's negligence.
- Buyer is obligated to inform OnePieceCollector if there is a shipping address change before expected ship date.
- Final release date of the product is subject to delay by the studio and/or manufacturer. As all the products are hand-made, hence, there will be no two pieces of exactly same products. Hence, products and/or items are subject to minor differences and slight imperfection.
- Should the product in serious and/or major defect, OnePieceCollector will assist buyer to negotiate with the studio and/or manufacturing to replace the product. However, please take note that this shall subject to the acceptance and/or agreement of the studio and/or manufacturer. Serious and/or major defects shall mean the following: – (i) Obvious visible cracks, chips (from a distance) (ii) Missing parts or pieces
- Should buyer receive any broken parts of the products and/or missing parts of the products, buyer is obligated to inform and provide photo(s) of the broken parts as proof to OnePieceCollector within 7 days (from the day parcel has received by the buyer).
- Buy at your own risk. OnePieceCollector shall not be liable to any malfunctioned, damage and/or loss not due to defect in manufacturing, theft incident and/or inappropriate handling of the product.
- Buyer is responsible to you own country's import tax.
- OnePieceCollector is not liable if there is any return of the parcel by your country custom. Buyer is obligated to bear shipping cost if re-ship of the product is needed.
